If an user was not wearing a face mask or not following Covid protocols, you may ask the client to do so politely and if disagrees please raise a dispute at the end of your trip. I want to change my rating for a rider. Everyone deserves and appreciates receiving a fair and accurate rating.
If you’d like to change the rating you gave a rider, please let us know here. We’ll update the rider’s rating for this trip.
Please note that we cannot change your rating that the rider gave you on this trip nor insert a rating scheme for each cancelled trip