Depending on the service you have chosen with Rider App an approximate fare is calculated. This fare includes-A base fare-Rates based on hourly or fixed rate for services like Computer repair, Electrician, Plumber, etc. -Rates based on Distance and Time for services like Road assistance, Water service, etc. You are advised to upload an image […]
Depending on the Food or Grocery delivery and distance of shop you have chosen with Rider App an approximate fare is calculated. This fare includes-A base fare-Rates based on distance of the route For Grocery service there is a Weight limit of 15Kg per trip and the size should be less than 0.25M all side. […]
Depending on the Vehicle and Parcel you have chosen with Rider App an approximate fare is calculated. This fare includes-A base fare -Size and number of the Parcel-Rates based on trip time and distance of the route -GST rate -Toll charges Choose the Vehicle based on your requirement, for small Packets of weight less than […]
What are the basis of Fare calculation and important things to remember while selecting a service?
Transport Service: Depending on the Vehicle and Ride you have chosen with Rider App an approximate trip fare is calculated. This fare includes -A base fare -Rates based on trip time and distance of the route -GST rate -Toll charges -The current demand for rides in the area You will always get a receipt upon […]
What are the Payment methods available and how do I add cash in Wallet
Depending on your country and city, you can add payment methods such as Credit or Debit cards, Net banking, Cash, UPI or a PayPal account. When a Service ends, your selected payment method is charged. To add cash to your App Wallet,1. Click on ‘Account’ and select ‘Wallet’.2. Enter the desired amount and Click on […]
I had a safety issue
If you feel unsafe during a Trip, you may share your live location to any of your contact or dial the SOS number through our Application. If the Provider not following Covid protocol, you may politely ask him to wear the Mask/Sanitize and provide feedback at the end of Service.
Waiting time charges
A per-minute wait time fee (approx. 3 Rs.) will begin 5 minutes after your driver arrives at your location and it will continue until you begins the trip.
Taxi Ride, Courier & Utility Service requests can be cancelled free of charge for up to 5 minutes after a Provider accepts your request or reaches your location. If you cancel after this, you’ll be charged a cancellation fee according to our cancellation policy. If your provider doesn’t appear 15minutes after the ETA or Scheduled […]
What Does a Scheduled Service Cost and what all services I can Schedule?
Scheduled Services are priced same like a normal Rider App service, and are subject to pricing – based on demand – at the time the ride is scheduled for. You can schedule all services except Food and Grocery Delivery, we will deliver the Food order in 30 to 45 min time from the acceptance by […]
Cancelling Your Service request
If you are on the same screen of requesting a Service, please click on the Cancel button and provide the reason, otherwise follow the below steps. 1. Click on History Tab and select Service Type (Transport, Utility Service, and Courier Delivery). 2. Select Current and click on the Service request. 3. Click on Cancel button […]