My rider was not wearing a face mask

If a rider was not wearing a face mask or not following Covid protocols, you may as the rider to do so politely and if disagrees please raise a dispute at the end of your trip. I want to change my rating for a rider. Everyone deserves and appreciates receiving a fair and accurate rating.If […]

My rider was rude

We understand that you may have some negative experiences with riders, and our rating system is in place to help keep Rider App comfortable and safe for everyone.

Requests from underage riders

A rider must be at least 18 years of age to have a Rider account and request rides. Anyone under 18 must be accompanied by someone 18 years of age or older on any ride.As a driver-partner in a city that doesn’t allow minors to ride, you should decline the ride request if you believe […]

Your Rider Account has been blocked for 2 days

Despite several warnings, you have been asking the riders to pay an extra amount over and above the calculated trip fare. Due to this, your Rider Account has been blocked.Your account will be auto-reactivated after 2 days. Please do not charge the rider for parking fees, luggage, or any extra cash in addition to the […]

Fare Issues

If you think you were incorrectly charged for a trip, you may raise a dispute through our App under History and we can review your fare. You will hear back from us in the next 24-48 hours.Ensure you have selected the trip that you want us to review. Adjustments to the trip fare, where applicable, […]

How do I add the toll charges?

When your vehicle passes through a toll on a trip, inform the customer about the toll charges and at the end of the trip you can add the toll surcharge to your rider’s fare and you will be able to view the toll charge in the invoice. If a toll-related surcharge was entered wrongly, please […]

Cancellation / Refund Policy

We thank you and appreciate you for using the services rendered us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any service you make through us. The policy concerning the returns and refund requests, shall be following […]

Privacy & Policy

This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any […]

User Terms Conditions

This legal agreement is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or […]